FAQs

CANDLE FAQ

Why coconut wax?

Our candles are made with a blend of coconut and soy waxes; they are all-natural and sustainable, burn cleanly and slowly, and, with properly trimmed wicks, are virtually soot-free.

How fragrant are your candles?

Because we use natural vegetable waxes, our candles are not as strongly scented as paraffin candles, but instead emit a softer, more subtle, scent that are perfect for everyday use.

We use premium, phthalate-free fragrance oils in all of our products. For our candles, we use amounts recommended by our fragrance suppliers. Some ingredients in the oils make them naturally stronger than other oils, and burning our candles in bigger rooms may not produce as fragrant a scent as when they're burned in smaller rooms.

What is the best way to burn your candles?

On the first burn, allow the melt pool to reach the edges of the container before extinguishing; this can take up to 3 hours depending on the size of your candle. This will ensure a more even burn throughout the life of the candle, and a maximum scent throw. 

Also, it's very important to trim the wick to about 1/4 inch before each burn, to help encourage an even melt pool and minimize smoking. As always, do not leave a burning candle unattended, and keep out of reach of children, pets, and drafts.

My candle has wet spots or frosting. Why?

Wet spots or frosting on a candle are very common and natural characteristics of pure vegetable waxes. They are most often caused by changes in temperature, and are purely aesthetic and absolutely do not affect the scent throw or burning properties of the candles. Often, the candle appearance will "self-correct" once the candle is burning and heating the jar. 

HOME FRAGRANCE FAQ

How long do your reed diffusers last?

The fragrance in each diffuser should last 2-3 months. Note that placing the diffuser in or near bright light or direct may shorten this life span.

BATH + BODY FAQ

What are your roll-on perfumes made from?

Our perfume blends contain only pure vegetable oils and phthalate free, cosmetic grade fragrance oils, and will leave a dry yet fragrant finish on your skin.

MISCELLANEOUS FAQ

Can you make me a certain product in a different size or container than you currently offer?

We are currently unable to accomodate any custom product requests.

Can you do a private label product for my shop or event?

We do not do private label, and are unable to accommodate custom orders at this time.

SHIPPING POLICIES

Your order will ship within 3 business days via USPS Priority Mail, which typically takes between 1 and 3 business days for delivery. We do not currently offer expedited shipping, and we do not currently ship outside the US.

RETURN POLICIES

We always want our customers to be satisfied with their purchase!

We use USPS Priority Mail, which includes a tracking number to confirm shipment and delivery, to ship our orders. If the tracking number for your order shows as delivered to the shipping address specified in your order, we cannot issue a refund for a lost or stolen order.

We accept exchanges for another product of the same size and price within 7 days of purchase. The buyer is responsible for shipping costs of any returned items. Please note: this policy only applies to candles purchased via our online shop, and not from independent retailers.

Products damaged during shipment will be refunded or replaced if photographic proof of damage is submitted to hello@farmandsea.com within 7 days of delivery.